From a single bank to an IT business which serves many important banks and other trading related businesses: working on multiple projects and clients at the same time, mainly about financial trading and also on banking topics. MAIN PROJECTS AND RESPONSIBILITIES: - providing support for internal software developers teams, being the entry point between them and many clients’ departments (IT and developers, functional analysts, business, UX and grapichs); - creating functional analysis documents to describe and analyse in detail business requirements; not only main documents, but also detailed documentation for specific topics which require a meaningful detail; - testing and bug tracking activity aiming to a fully working and quality software, troubleshooting and log analysis; - participation in project management meetings and activities, keeping track of projects progresses; - creation of a new online financial trading website, mobile trading apps, banking apps, a new online precious metals trading website, plus other minor activities.

3 years as Functional Analyst in financial trading in a top tier Italian online bank (listed on FTSE MIB - Italian Stock Exchange): 20 markets, thousands of financial instruments, daily average of 35000 orders, excellent performances measured in milliseconds on cash and derivatives, 35000+ private traders, also on margin trading. I worked in a continuous contact with Execution Desk, Middle Office, Business Analysts, UX designers, Developers and IT Architects, Customer Centre and many other teams, suppliers such as two international Brokers for cash and derivatives, Order Routing management, top international financial data provider, Derivatives Back Office and many more. Main projects and responsibilities: - Merge operation, only 6 months to create the 3rd Italian banking group, from initial definition and analysis to detailed work. - Switch to a higher quality and leading worldwide real-time financial data provider, implementing new software and obtaining better performances by a fast and reliable data flow. - Widening of commercial offer to new financial instruments: master data securities and negotiability; - Improvements and new functions on websites, mobile and desktop advanced trading platforms: indexes and baskets of cash instruments, watchlists, push notifications, P&L. - Multiple projects related to functional analysis and testing of front-ends and back-ends, databases, processes and procedures: migration from PL/SQL to Java code for derivatives trading; DB migration to updated Oracle DB version for Position Keeping; IT massive data balancing; tick size rules centralization for financial instruments, market changes (trading calendar management, market structures and working rules), order routing FIX messages maintenance; trading alerts and conditional orders on markets; securities borrowing; MiFID I & II, Bail-In. - Ordinary and extraordinary maintenance, 3rd and maximum level support to Clients solving technical issues in production, log analysis, troubleshooting.

Individual lessons explaining some methods to study easily and efficiently, transmitting knowledge in subjects I learnt during my school career. I am still a member of the association, but I did most of the work during university time.

Technical and administrative assistance for Fastweb clients (office, mobile, both small and big businesses). 6 minutes call to understand what the issue is, solve it, interact with client to maximize customer satisfaction.

Translating user manuals from English to Italian and testing of technologic products; warehouse activities.